There is static or loss of clarity in the Radio's audio

If you have static or loss of clarity in the radio's audio here are some possible causes and solutions.

Possible cause 1: If you have connected the audio of your Radio to your vehicle's FM radio using the FM transmitter, the FM channel you have selected is most likely being used by an FM radio station. This interferes with the audio of the Radio.

  • Solution: You'll need to find an available FM channel. An available FM channel is one that's not being used by an FM radio station in your area. When you tune your FM radio to an available channel, you should only hear static or silence - not talk or music. We recommend one of the following methods to find an available FM channel:

TIP Use the SiriusXM FM Channel Finder at www.siriusxm.com/fmchannel. Go to the website and enter your zip code. The Channel Finder will suggest a list of available FM channels in your area. For convenience, write down or print out the list.

OR

  • Manually tune through your local FM channels on your vehicle's FM radio. Locate and create a list of channels that aren't being used by any FM radio station. Write down the list. Once you have created your list of available FM channels, you will need to find the one that provides the best match for your XM Radio.

TIP You'll need to use the 'Manual' tune function on your vehicle's FM radio to tune through every FM channel one-by-one. Turn on your vehicle's FM radio. Start at 88.1 and use the 'Manual' tune function on your vehicle's FM radio to tune through each FM channel one-by-one (88.1 followed by 88.3 etc.) to locate channels that aren't being used by a local FM radio station. Write down each FM channel that has only static or silence on it, until you reach 107.9, which is the highest FM channel on the vehicle FM radio.

  • Pick the first FM channel from your list. Turn on your vehicle's FM radio (if you have not already done so) and tune it to this FM channel. Turn on your Radio and then set it to transmit on the same FM channel as your vehicle's FM radio. Refer to your Radio‚Äôs User Guide for detailed instructions on how to do this.

Possible cause 2: If you have connected the audio of your Radio directly to your vehicle's stereo system using the AUX or AUX IN, or LINE IN jack, the Aux In Cable may not be properly connected.

  • Solution: Make sure the Aux In Cable is properly connected; one end to the AUX or AUX IN, or LINE IN jack on your vehicle's stereo system, and the other end to the "AUDIO" or "AUDIO OUT" connector on your XM Radio or Vehicle Dock.

Possible cause 3: If you have connected the audio of your Radio directly to your vehicle's stereo system using the AUX or AUX IN, or LINE IN jack, you may not have selected the proper input source on your vehicle's stereo system.

  • Solution: Set your vehicle's stereo system to play input from the auxiliary input source.

If you need help or have questions please contact us at (800) 513-8554, email us at contactus@satelliteradiosuperstore.com or visit our website www.SatelliteRadioSuperstore.com

Mar 4, 2021

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